There are certain times in my work life when I feel like I am beating my head against a wall in frustration. This is the story of one such time.
Many times, in the IT Support arena, you get to see products used in ways that defy logic. In ways that make you want to find the sales droid involved in making the sale and shake his hand for the barefaced audacity they have shown in getting that sale over the line. In ways that make you want to find the architect and slap them sideways for being ridiculous.
To be fair, I understand that sometimes these deployments are “thin edge of wedge” deployments – just get the product in the door, get it used in production, and then Sales can go back and sell more product, or expand the use of the product’s existing feature set. I get that.
But there are certain types of customers that make me want to (in no particular order of preference: Read more